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The Platform

Six disciplines. One platform.

Everything below is delivered as one platform, not a menu of vendors you stitch together yourself. The six disciplines run on shared systems and shared data, so operations sharpens growth, documentation protects revenue, and nothing depends on one person remembering. One team, one login, one source of truth.

app.sycenta.com
Montana Spine & PainLive
Collections MTD$0k
New patients0
NP show rate0%
A/R days0
Collections by week

Your entire operation. One login.

Operations, revenue, growth, people, technology, and compliance, one system your whole team signs into.

01

Practice Operations

The operating system your practice runs on: the model, the playbooks, and the standards, built once, kept current, and actually used.

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A documented operating model

Org structure, role definitions, the standards for scheduling and patient flow, and the tools it runs on, designed once and written down. The blueprint your whole team works from.

Role-based playbooks

Every position operates from a current, written SOP, so the practice runs on documentation and a new hire can learn the job from the system, not months of shadowing.

Bookkeeping & monthly financials

We keep the books, close every month, and put your real numbers in front of you: a clean P&L, cash position, and the operating metrics that move them, so you finally know your numbers.

Dashboards and accountability

Live visibility into whether the system is being followed, so you can hold the team to the standard without hovering over every task yourself.

02

People Operations & HR

The hardest part of running a practice is hiring and keeping a team. We take the heaviest piece off your plate, and give you the structure for the rest.

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Recruiting & hiring

Sourcing, screening, and interviewing for every non-clinical role, with offers managed to close. Openings get filled on a timeline, not left to drain coverage and morale for months.

Onboarding & setup

New hires arrive to paperwork done, system access ready, and a training path in place, so they are productive in weeks instead of months.

HR administration & compliance

Payroll coordination, benefits, PTO, and employment paperwork, handled and kept compliant, so nothing about employing people lands on a provider's desk.

People strategy & structure

Org design, role definitions, and compensation benchmarking, so you hire the right roles at the right time and pay to keep good people, without guessing.

03

Revenue Cycle

Revenue is an outcome of process quality. We manage the process end to end and hold it to numbers.

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Billing and collections management

Claims, denials, and receivables are worked systematically, with aging tracked and escalated instead of quietly growing.

Documentation integrity

Clinical documentation standards are built to support what is billed. Notes completed same day, coded correctly, and defensible under review.

Payer strategy

In-network, out-of-network, and cash-based mix is a deliberate decision, revisited with data, not inherited by accident.

Financial reporting cadence

Collections, production, and key ratios reported on a weekly rhythm, so problems surface in days rather than at year-end.

04

Patient Growth

Growth is a pipeline with stages, owners, and conversion math. We build it, run it, and report on it.

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Marketing infrastructure

Websites, landing pages, tracking, and campaigns built to a single standard, with every lead source tagged and measured.

CRM and lead management

Every inquiry enters a structured pipeline with defined contact cadences, automated follow-up, and no lead left to memory.

Patient communication systems

Confirmations, reminders, reactivation, and follow-up run on compliant automation with human escalation where it matters.

Conversion accountability

Show rates, scheduling conversion, and cost per start are tracked weekly, and the numbers drive what changes next.

05

Technology & Data

Most practices run blind between month-end reports. We connect the systems into one stack and put your real numbers in front of you, live and clean.

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KPI dashboards

Operational and financial metrics in one live view, updated continuously and reviewed on a fixed cadence with leadership.

Systems integration

EMR, CRM, communication, and reporting tools connected into one coherent stack instead of a pile of disconnected logins.

Automation and AI

Repetitive work in scheduling, communication, and reporting is automated. AI is deployed where it measurably saves hours, never for show.

Training platform

Documentation and training live in a structured learning system, so every process has one current version and a way to teach it.

06

Compliance & Documentation

Documentation and governance are built into how every location runs day to day, not bolted on after the fact.

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Consistent across locations

Every site runs the same documented playbooks, so record-keeping and quality don't vary by who happens to be on shift that day.

Audit-ready standards

Documentation, billing, and consent practices are designed as if review is inevitable, because in healthcare it eventually is.

Policy and training governance

Policies exist in writing, staff are trained against them, and completion is tracked. Compliance that lives in a binder nobody opens is not compliance.

Bringing institutional scale to independently owned practices.

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